Name: Zara Philpott
Position: Office Administrator
How long have you been in your role?
I joined Diamond in the summer of 2018, but have been doing administrative duties for around 10 years.
Describe a typical day?
Everyday will vary, so it goes in a flash – one minute it’s 8.30am the next its 5.00pm! It can get very busy in the office especially at peak times. A typical day would consist of operating the switchboard, answering incoming emails to the service desk, logging calls on our integrated service management system, and dispatching the engineers to any fault calls that need attended to within our 4-hour response window.
How would you describe the culture within Diamond?
The culture with Diamond is really great. Everyone knows one another and we all get on well together. Overall Diamond is a great place to work and we hold our core company values close. We each remind ourselves daily what is expected of us as employees, and do our utmost to contribute to the team’s success.
What do you like most about your role?
What I like best about my job is interacting with both customers and employees on a daily basis. We know our customers very well at Diamond and it is nice to have developed a rapport with them over the last few months. No two days are the same and each day is exciting and challenging. I like my job because the team care about me as a person and my professional growth within the company. If I have an issue everyone is always willing to help me.