Diamond Promoted to Gold Partner with Axis Communications

Diamond Systems were recently promoted to Gold Partner status with Axis Communications, a global leader in network video surveillance.

Gold Partner status was awarded by Axis in recognition of Diamond Systems’ continued commitment to the Axis Communications brand; the successful delivery of recent network video solutions by the Diamond team; and the investment in the development of the Diamond engineering workforce, with two Axis Certified Professionals amongst the sixteen strong workforce.

Diamond Systems have a fully functioning Axis demonstration facility at their office in Heron Road, Belfast. Customers and consultants can avail of a demonstration of the full capabilities of the innovative technology from this market leader in network video solutions.

Diamond Systems are also pleased to partner with Axis Communications in the delivery of CPD accredited training on network video solutions.

Stephen Snoddon and Angela Bennett - Axis Communications Gold Partner plaque.
Axis Communications Gold Partner

Pictured are Stephen Snoddon, Managing Director, and Angela Bennett, Financial Director of Diamond Systems, with the Axis Communications Gold Partner plaque.

Axis Product Range

Why not visit our online shop to browse the extensive range of Axis products:

https://www.diamondsystems.co.uk/shop/index.php?route=product/manufacturer/info&manufacturer_id=17

Does your fire alarm cry wolf?

False alarms from fire systems are a huge problem. The impact of false alarms varies between sectors, but common themes are:

  • Downtime (e.g. manufacturing)
  • Disturbance and disruption (e.g. healthcare)
  • Damage to reputation (e.g. hospitality sector)

But arguably the greatest threat posed by repeated false alarms is that over time they undermine the integrity of the fire detection and alarm system, and can potentially endanger the lives of the building occupants the system is designed to protect.

What is the typical response to a fire alarm activation?

We have all experienced a scenario of being in a building when the fire alarm sounds and, many will agree, the typical reaction nowadays is to ignore it. The common reaction to fire alarms is indeed reminiscent of Aesop’s fable “The Boy Who Cried Wolf”. I recently attended an Awards dinner in a local hotel during which the fire alarm activated on three occasions within ten minutes, due to a dry ice machine being used. Needless to say, there was no sign of anyone even contemplating evacuation on any of the three occasions. But what if that had been a genuine alarm?

One of the primary reasons occupants fail to respond to fire alarms is a loss of confidence in the system due to false alarms, particularly when there have been more than 3 false alarms in a twelve month period. Continued complacency will only lead to grave consequences, as was the case for Peter and the Villagers in Aesop’s renowned fable.

What are the causes of False Alarms?

Statistics show that the majority of false alarms are “due to apparatus” i.e. the fire detection and alarm system. This could be due to badly designed, or poorly installed, fire detection and alarm system, or a lack of system maintenance. In any event, fire detection and alarm system will typically require replacement after ten years.

But is it simply a case of replacing dated fire alarm equipment that has reached its end of life with like for like technology? Often this will not solve the problem, particularly if it is a case of false alarms being generated due to cooking, manufacturing activities, or in the case of the hospitality sector – steam from hotel room showers, aerosol emissions, or even dry ice in entertainment venues.

What is the typical “solution” to False Alarms?

Traditionally the issue of false alarms has been addressed by one of the following means:

  • Isolating zones
  • Replacing smoke detectors with heat detectors
  • Implementing time delay
  • “Double-knock” detection.

Let’s consider each in the context of our Boy Who Cried Wolf story.

  1. Isolating zones: A particular zone within a building is temporarily isolated to avoid false alarms being generated by deceptive phenomena such as dry ice. Not only does this reduce the detection capabilities of the system, but it introduces a risk that the operator may forget to restore the system to full functionality. Isolation of zones is often initiated at times when there is the highest risk of fire, during times of high population – but ironically the fire detection is reduced as a means of preventing false alarms. In the context of our story, the Villagers ignore the boy who cries wolf but all the while the wolf is approaching, undetected.
  2. Heat Detectors: Consider next the irony of replacing a smoke detector with a heat detector, perhaps to solve a problem of false alarms within a cooking area. The kitchen area is the highest risk– yet in the event of a fire, by the time a heat detector activates the fire alarm, the occupants of the building will likely have perished from smoke inhalation. My advice would be don’t wait until you have found a dead sheep before confirming the presence of the wolf!
  3. Time Delays: With time delays, the fire detection and alarm system does not go into full activation for a pre-programmed number of minutes, to allow a fire warden to investigate whether the alarm is genuine. Precious minutes may be lost during this investigative time, and could impact on the safe evacuation of all building occupants. In the context of our fable, the time taken in sending a villager to confirm the presence of the wolf may prove detrimental to the survival of the sheep…
  4. Double-knock detection – this method requires two sensors to activate before the system will go into full alarm. Will the shepherd be able to protect his flock if he waits until not one but two have fallen victim to the wolf before reacting?

For many years, zone isolations, heat detectors, time delays, and double knock have been the only “solution” to the problem of false fire alarms…until now.

What is the real solution to false alarms?

Now you can go one step further with the level of protection afforded by fire detection and alarm system. Not only can you reduce the number of false alarms but you can eliminate them altogether, thanks to developments in fire detection and alarm technology.

The Siemens Cerberus Pro fire detection and alarm system uses Advanced Signal Analysis (ASA) technology designed specifically with the purpose of eliminating false alarms by offering fast, reliable detection alarm signalling and control. Even in the most complex environments, the intelligent optical detectors work effectively to eliminate false alarms due to steam, aerosols, exhaust fumes, cooking fumes, cigarette smoke, welding smoke, dust, insects, dry ice, and even burnt toast.

Diamond Systems are Northern Ireland’s sole Cerberus Pro partner and offer a genuine No False Alarm Guarantee with their fire detection and alarm system. The No False Alarm Guarantee states that in the event that one the system’s automatic detectors does respond to anything other than real fire phenomena or a fire condition, resulting in the attendance of the Fire and Rescue Services, Diamond Systems will pay up to £500 to cover the cost of disruption including downtime and emergency services penalties (charges have already started in parts of the UK for repeated false alarms).

So with this technology now available in Northern Ireland, you can be sure when you select a Siemens Cerberus Pro fire detection and alarm system from Diamond Systems, your system will not Cry Wolf!

To learn more about our No False Alarm Guarantee and the Siemens Cerberus Pro system click here and you too can eliminate false fire alarms for good.

Diamond Systems’ False Alarm Free Technology Selected for the Northern Ireland Fire and Rescue Service

Diamond Systems’ False Alarm Free Technology Selected for NIFRS

We were recently awarded the contract to install, commission, and maintain all of the electronic life safety and security systems within the new Northern Ireland Fire and Rescue Service Logistics Support Centre, currently under construction in Belfast.  The requirements include IP video surveillance, biometric access control, gas extinguishing, intruder and fire detection and alarm.

As a specialist provider of intelligent solutions, our team will be utilising the very latest technology to not only protect, but also add value.  Steve Snoddon, Managing Director, explains, “Today’s engineering solutions must deliver value added benefits, as well as robust functionality, and this is something we do very well. We are delighted to be working with Caldwell Consulting on the Northern Ireland Fire and Rescue Service Logistics Support Centre, with whom we have delivered projects in the past including the prestigious Ulster Bank Headquarters in Belfast; Victoria Apartments, Belfast; Ormeau Bakery Apartments, Belfast; and Whale Technology and Polymer Centre, Bangor.”

The life safety solution being delivered to Northern Ireland Fire and Rescue Service incorporates the Siemens Cerberus Pro ASA Technology, which provides the industry’s first product lifetime guarantee against false alarms. As the preferred Siemens Cerberus Pro Solution Partner in Northern Ireland, Diamond Systems is unique in its offering of this revolutionary technology, complete with financially backed guarantee against false alarms.

The security solution also incorporates the very latest technology, using HDTV cameras and a Video Management System from leading global brands, Axis and Milestone.  Steve Snoddon comments, “Diamond Systems partner with the world’s leading manufacturers of fire and security systems, to deliver a first class solution to our customers in Northern Ireland. Having recently attained Gold Partner status with Axis, the company which invented IP based video surveillance cameras some twenty years ago, we are delighted to be showcasing their innovative product range on this project”.

To arrange a demonstration of our false alarm free technology, please contact us.